How to Find Lesco Helpline Numbers

For electricity-related issues like outages, billing queries, or connections, knowing Lesco (Lahore Electric Supply Company) and Wapda (Water and Power Development Authority) helpline numbers is essential for quick resolution. Here’s a simplified guide to help you access these numbers and resolve concerns efficiently.

About Lesco and Wapda

  • Lesco provides electricity services to Lahore and nearby areas, addressing faults, billing complaints, and more.
  • Wapda oversees water management and large-scale electricity generation in Pakistan. Lesco operates under Wapda’s oversight.

How to Find Helpline Numbers

  1. Visit Official Websites
  • Lesco: Check the “Lesco Complaint” section for helpline details.
  • Wapda: Find regional office and helpline numbers listed online.
  1. Check Your Electricity Bill

Look for helpline numbers under the “Customer Service” or “Complaints” sections.

  1. Use the Lesco App

Download the app for Android/iOS and access the “Help Desk” for customer support numbers.

  1. Dial the Universal Helpline (118)

This 24/7 helpline redirects urgent issues to support representatives.

  1. Contact Regional Offices

Locate branch contact details on websites or notice boards in your area.

Why It’s Important to Know These Numbers:

  • Fast Problem Resolution: Get prompt assistance for outages and billing issues.
  • Minimised Downtime: Avoid prolonged disruptions at home or work.
  • Better Customer Experience: Escalate unresolved complaints effectively.
  • Billing Clarity: Get expert help with tariffs and account information.

Alternate Contact Methods

  • Email: Submit complaints via their official email addresses.
  • Social Media: Engage with verified pages on platforms like Facebook and Twitter.
  • SMS: Send your complaint and account number to the designated SMS service.
  • Walk-in Centres: Address issues in person at local service centres.
  • Online Portals: Use Lesco’s portal or Wapda’s query page for bill payments and tracking complaints.

Quick Tips for Issue Resolution

  • Have your account/reference number ready before contacting support.
  • Use emergency lines (e.g., during major blackouts) responsibly.
  • Opt for email to maintain a record of your complaints.
  • Escalate unresolved issues to senior management if needed.