How to File a Complaint Against LESCO Overbilling
Are you experiencing issues like overbilling, line faults, or voltage fluctuations with LESCO? This concise guide outlines the steps to address these electricity concerns effectively. With LESCO’s online and phone-based options, resolving such issues has never been more convenient.
Common Causes of Overbilling
Before filing a complaint, understanding the root causes of overbilling can help you provide accurate details. Common issues include:
- Incorrect Meter Reading
Errors in manual readings or unclear meter screens can lead to inflated bills.
- Faulty Meters
Short circuits or moisture damage may result in inaccurate readings, often replaced by estimated charges.
- Tariff Errors
Misapplication of tariffs, such as a higher rate for low usage, can result in overcharging.
How to Register a Complaint Online
LESCO’s Customer Complaint Management System (CCMS) provides an efficient way to report overbilling and other issues.
Steps to File a Complaint:
- Access the CCMS Portal
Visit the official LESCO CCMS website.
- Login and Provide Details
Enter your bill reference number, CNIC, and mobile number.
- Submit Personal Information
Share your name, mobile number, email address, and home address.
- Specify Issue Details
Select the issue type (e.g., overbilling, line fault) and provide a detailed description. Attach supporting documents if necessary.
- Submit and Track
Submit your complaint and note the reference number provided. Use this number for tracking the status of your complaint.
Processing Timeline:
- Address confirmation within 15 minutes.
- Investigation visit within 1 hour.
How to Track Complaint Status
After filing your complaint, you can monitor its progress in the following ways:
- Reference Number
Enter your bill reference number on the tracking portal.
- Ticket Number
Use your complaint ticket number on the ticket tracking page to view updates.
LESCO Helpline for Immediate Assistance
For urgent issues, LESCO provides 24/7 phone support. Call the helpline to speak directly with their support team.
- 📞 042-99205461-62 (Chief Executive Complaint Cell)
- 📞 111-000-118 (LESCO Helpline)
Escalate Unresolved Complaints to NEPRA
If LESCO fails to resolve your complaint, escalate it to NEPRA (National Electric Power Regulatory Authority).
- Visit NEPRA’s official website.
- File your unresolved complaint for fair resolution.